Final demand letter

You can take action to start sorting this out now.

1. Write to or email the company you owe to money now. Tell them you are working out how much you can afford to pay. This is called a ‘holding letter’. Get examples of ‘holding letters’ here from:

Citizens Advice Bureau

National Debt Line – for a debt in one name only

National Debt Line – for a debt in joint names

2. Do a Personal Budget to work out how much money you have to pay your debts with and how much you need to live on. Choose How to do a Personal Budget below.

How to do a Personal Budget

3. When you’ve done a Personal Budget, decide if you can afford to pay the whole debt now and still pay for everything else you need. If you can, pay it all.

4. If you can’t afford to pay the whole debt, work out how much you can pay off the debt each week or month and when you can start. This is your ‘offer’ to the company or the Debt Collector. Your offer must be:

  • sustainable – you have to be able to make the same payment each week or month until the debt is paid off;
  • fair – to you and the company you owe money to.

5.  When you know how much you can offer to pay off each week or month, call the company you owe money to and

  • ask for the full name of the person you are speaking with and write it down
  • tell them you are having difficulty paying the debt
  • tell them about the offer you want to make and why it’s sustainable and fair
  • if you don’t understand what they are saying, tell them and ask them to explain it again
  • make a note of what they say and the date you called them

6. Follow up with an email or letter making your offer in writing. This is called an ‘offer letter’. Get example offer letter from

Citizens Advice Bureau

National Debt Line – for a debt in one name only

National Debt Line – for a debt in joint names

7. If you can’t make any kind of offer or if they don’t accept your offer, get help from a debt adviser.

Find a local adviser

Need help with another debt?

Go back to ‘What stage are my debts at?

Not got any debt problems?

Go to back to ‘Money’ home page

  • Please do not use this feedback section to submit an advice query. It will not be seen by an adviser.
  • This field is for validation purposes and should be left unchanged.

Copyright © Brent Advice Matters, 2020. All rights reserved.