My landlord didn’t return all the deposit when I left
Your landlord might be allowed to make deductions from – keep some of – your tenancy deposit if you:
- did not pay all the rent you should or
- caused damage to the property, furniture or other equipment that came with the home or
- the property needs to be cleaned by a professional cleaner
Any deductions your landlord makes must be reasonable. ‘Reasonable’ means:
- your landlord has to say how much is being taken
- what it is for
If you think the deductions are wrong write to your landlord to say so and ask for the rest of the money. Choose template letter below to help you.
Taking action to get my deposit back
There are different ways to get your deposit back depending of if your deposit is protected or not. Check if your deposit is protected by a tenancy deposit protection scheme. There are 3 Government approved deposit schemes.
If your deposit is protected by one of these schemes
Make a record of the reference number. Use the scheme dispute resolution process to get your deposit back. ‘Dispute resolution process’ means the process you use if you disagree with the amount of deposit your landlord wants to keep or if you not happy with why they want to keep it.
If your deposit is not protected by one of these scheme
Write to your landlord to ask for the deposit back. Use the template letters to help you.
Think about starting court action in the small claims court to get your deposit back. This can be expensive. Get advice before you start any court action.