Discrimination from a health or care service

Discrimination’ means being treated unfairly because of something to do with a protected characteristic.

‘Protected characteristics’ are your:

  • age, or
  • disability, or
  • gender reassignment, or
  • race, or
  • religious belief, or
  • sex, or
  • sexual orientation.

Citizens Advice Bureau – discrimination in health and social care services

Stonewall – your rights as a lesbian, gay or bisexual patient

Citizens Advice Bureau – complaining about discrimination in health and care services

Citizens Advice Bureau – examples of discrimination from health services

Citizens Advice Bureau – health services disability discrimination

How to complain

How you complain is different depending on whether the service is from:

  • a public organisation, or
  • a private or charity organisation.


Public health and social care organisations

  • The National Health Service (NHS). All services are free from NHS hospitals and clinics, but you might have to pay for services from NHS dentist
  • Brent Clinical Commissioning Group (Brent CCG). Brent CCG organises the services you get from your GP and some Walk-In Centre clinics. All services from your GP are free. Some services from Walk-In Centres are free.
  • Brent Council. Brent Council organises adult social care and children’s social care services. You might have to pay for some adult social care services.

Private and charity organisations

Private or charities can provide health and social care services too. You have to pay for many services from private companies or charities. Pharmacies on the high street, Walk-In Centres, hospitals and clinics can all be private companies. Ask about the cost of services before you take them.


Choose 1 of the 2 options below

Option 1 How to complain about public service

Option 2 How to complain private or charity service


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