Problems with benefits

Time Limits and Deadlines

There are time limits that apply to sorting out most benefit problems. Its normally 30 days or one month. You can take action if you miss a deadline. Do it as soon as you know you have missed a deadline. Choose I’ve missed a deadline below.

I’ve missed a deadline

Getting started

Choose one of the four options below.

OPTION 1 → Delays or unpaid benefits

If you have:

  • applied for a benefit and not yet got it
  • not heard anything about your claim at all

OPTION 2 → Decisions about benefits

If you have got your benefit, or a benefit letter and you are not happy with the decision

OPTION 3 → Benefits overpayments

If you have been told your claim has stopped and you’ve been overpaid

OPTION 4  I want to make a complaint about a benefit service

If you’ve :

  • had a bad service from a benefit office
  • been discriminated against when you made a claim



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