At BAM we collect and use your personal information to help solve your problems, improve our services and tackle wider issues in Brent that affect people’s lives.
We only ask for the information we need. We always let you decide what you’re comfortable telling us, explain why we need it and treat it as confidential.
When we record and use your personal information we:
- Only access it when we have a good reason
- Only share what is necessary and relevant
We handle and store your personal information in line with the law.
Who’s responsible for keeping your personal information safe?
The Advice Agency to whom your case is allocated has the responsibility for keeping your personal information safe and making sure they comply with data protection law. They are the ‘data controller’ for your personal information.
Each of the advice partners is an independent charity.
What we do with your information
How we handle your personal information depends on how you interact with us.
Using our website
To find out more about your data rights on the Information Commissioner’s website, read…
When we use your information without permission
In most cases, we’ll get your permission to collect, use, store and share your information.
At times we might use or share your information without your permission. If we do, we’ll always make sure there’s a legal basis for it. This could include situations where we have to use or share your information:
- to comply with the law, called ‘legal obligation’ – for example, if a court orders us to share information
- to protect someone’s life, called ‘vital interests’ – for example, sharing information with a paramedic if a client was unwell at our offices.
- to defend our legal rights – for example, to resolve a complaint that we gave the wrong advice.
Storing your information
The adviser responding to your enquiry will log all your information, correspondence, and notes about your problem into our secure case management systems.
Emails between you and your adviser are stored within the email system of the advice agency where the adviser is based. Each advice organization will have their own policy for how they keep these emails secure. If you require a copy of the individual policy please e-mail: firstname.lastname@example.org.
We keep your information for 6 years. If your case has been subject to a serious complaint, insurance claim or other dispute we keep the data for 16 years.
Our case management systems are EEA safe harbor compliant. For more information read Freshdesk.com: where the data is hosted.
Contact us about your data
You can contact us at any time and ask us:
- What information we’ve stored about you
- To change or update your details
- To delete your details from our records
If you want to make a complaint
If you’re not happy with how we’ve handled your data, you can make a complaint by e-mailing email@example.com.